Terms & Conditions

1. Acceptance of Terms

Welcome to Smart Health Treat. By accessing our website, booking a consultation, or using any of our home health and wellness management services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Smart Health Treat ("Company," "we," "us," or "our"). By engaging our services, you acknowledge that you have read, understood, and agreed to all provisions contained herein.

2. About Our Services

Smart Health Treat provides premium home-based health and wellness management services across the United States. Founded in 2020, we deliver a comprehensive range of services including but not limited to:

• General Healthcare
• Dental Care
• Wellness, Nutrition & Weight Loss Programs
• Hair & Skin Treatment
• Joint & Bone Health
• Cardio Health
• Men & Women Healthcare
• Memory & Neuro Healthcare
• Health Insurance Guidance

Our services are delivered by licensed and certified healthcare professionals who visit clients at their homes or designated locations. We aim to provide convenient, personalized, and high-quality care in the comfort of your own environment.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age, or use our services through a parent or legal guardian.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate, complete, and current information.
• Be located within the United States of America.
• Not be prohibited from receiving healthcare services under applicable law.

4. Accounts & Registration

When you book a consultation or subscribe to our services, you may need to provide personal and health-related information. You are responsible for:

• Maintaining the confidentiality of any account credentials.
• Providing accurate and up-to-date information at all times.
• Notifying us immediately of any unauthorized use of your account.
• Ensuring that all information provided is truthful and complete.

Providing false or misleading information may result in immediate termination of services without refund.

5. Service Terms

5.1 Service Delivery

Our healthcare professionals will visit your home or designated location at scheduled times. We strive to arrive on time; however, unforeseen circumstances (traffic, emergencies, weather) may cause delays. We will notify you of any significant delays.

5.2 Service Scope

Each service has a defined scope. Additional services beyond the agreed scope may incur extra charges. Our care team will always inform you of any changes before proceeding.

5.3 Care Plans

Personalized care plans are developed based on initial assessments. These plans are recommendations and may be adjusted as treatment progresses. Following the prescribed plan is essential for optimal outcomes.

5.4 Emergency Services

6. Appointments & Cancellations

6.1 Scheduling

Appointments can be scheduled via our website, phone, or email. We will confirm all appointments in writing or by phone.

6.2 Cancellation Policy

• Cancellations made 24 hours or more before the appointment: No charge.
• Cancellations made less than 24 hours before the appointment: 50% of the service fee may apply.
• No-shows without prior notice: Full service fee may be charged.
• Repeated cancellations (3 or more within 60 days) may result in service review or termination.

6.3 Rescheduling

Appointments can be rescheduled at no additional cost if done at least 12 hours in advance, subject to availability.

6.4 Late Arrivals

If you are running late, please notify us. Arrivals more than 20 minutes late may result in a shortened session or rescheduling.

7. Payment & Billing

7.1 Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Bank transfers (ACH)
• Health Savings Account (HSA) and Flexible Spending Account (FSA) cards
• Insurance (where applicable)

7.2 Payment Terms

• One-time services: Payment is due at the time of service unless otherwise agreed.
• Subscription plans: Billed monthly on the date of enrollment.
• Insurance co-pays and deductibles: Due at the time of service.

7.3 Refund Policy

• Services not yet rendered: Full refund available.
• Partial services rendered: Pro-rated refund based on services completed.
• Completed services: Non-refundable.
• Subscription plans: Refundable within 7 days of payment if no services have been used.
• Refund processing time: 5-10 business days.

7.4 Late Payments

Payments not received within 15 days of the due date may incur a late fee of 1.5% per month on the outstanding balance. Services may be suspended for accounts more than 30 days past due.

8. Pricing & Packages

Our pricing is transparent and available on our website. Prices are subject to change with 30 days' notice. Current clients will be grandfathered into existing rates for the duration of their current billing cycle. Package inclusions and pricing are as follows:

• Essential Care ($149/month): Monthly home visit, basic assessment, phone support.
• Premium Wellness ($299/month): Bi-weekly visits, full assessment, priority support, 4 specialist consultations.
• Elite Concierge ($599/month): Unlimited visits, dedicated care team, all services included, family coverage.

Custom packages are available upon request. All prices are in USD and do not include applicable taxes.

9. Insurance

We work with most major insurance providers. However, coverage varies by plan and service type. We recommend verifying your coverage before booking. We will assist with claim submissions but cannot guarantee insurance approval. Any portion not covered by insurance is the client's responsibility.

10. Client Responsibilities

To ensure the best possible care, clients agree to:

• Provide complete and accurate medical history and current health information.
• Inform us of all medications, allergies, and ongoing treatments.
• Follow the care plan and instructions provided by our healthcare professionals.
• Attend scheduled appointments or provide adequate notice for cancellations.
• Maintain a safe and clean environment for home visits.
• Treat our staff with respect and courtesy.
• Notify us of any changes in health status, contact information, or insurance.
• Pay for services rendered in accordance with agreed terms.
• Not engage in any abusive, threatening, or harmful behavior toward our staff.

11. Limitation of Liability

To the maximum extent permitted by law, Smart Health Treat and its affiliates, officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or use.
• Outcomes resulting from failure to follow prescribed care plans.
• Pre-existing medical conditions not disclosed to us.
• Events beyond our reasonable control (force majeure).
• Third-party services or products recommended by our team.

Our total liability for any claim arising from our services shall not exceed the amount paid by the client for the specific service giving rise to the claim.

12. Medical Disclaimer

The information and services provided by Smart Health Treat are for general health and wellness purposes only. They are not intended to replace professional medical advice, diagnosis, or treatment from a primary care physician or specialist. Always seek the advice of qualified health providers with questions regarding medical conditions. Never disregard professional medical advice because of something you have read or received from our services.

Individual results may vary. We do not guarantee specific health outcomes, as they depend on numerous factors including individual health conditions, adherence to care plans, lifestyle, and genetics.

13. Intellectual Property

All content on our website, including text, graphics, logos, images, software, and design elements, is the property of Smart Health Treat and is protected by U.S. and international copyright, trademark, and intellectual property laws. You may not:

• Reproduce, distribute, or create derivative works from our content without permission.
• Use our trademarks, logos, or branding without written authorization.
• Scrape, copy, or systematically retrieve data from our website.
• Use our content for commercial purposes without a license.

14. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal and health information. By using our services, you consent to the data practices described in our Privacy Policy.

15. Termination

Either party may terminate services at any time with written notice. We reserve the right to terminate or suspend services immediately if:

• The client fails to pay for services rendered.
• The client provides false or misleading information.
• The client engages in abusive, threatening, or illegal behavior.
• The client fails to comply with these Terms.
• Continued service would pose a safety risk to our staff or the client.
• Required by law or regulatory authority.

Upon termination, any outstanding payments become immediately due. Pre-paid services for periods beyond termination will be refunded on a pro-rated basis, less any applicable fees.

16. Dispute Resolution

16.1 Informal Resolution

Both parties agree to attempt to resolve any dispute informally before pursuing formal action. Please contact us at info@smarthealthtreat.com with a detailed description of the issue.

16.2 Arbitration

If informal resolution fails, any dispute shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Cook County, Illinois. The arbitrator's award shall be final and binding.

16.3 Class Action Waiver

Any dispute will be resolved on an individual basis, and neither party may bring a claim as a plaintiff or class member in any class or representative proceeding.

17. Indemnification

You agree to indemnify, defend, and hold harmless Smart Health Treat, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from:

• Your use of our services.
• Your breach of these Terms.
• Your violation of any law or third-party rights.
• Any misrepresentation or false information provided by you.
• Any harm caused to our staff or other clients.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought in the state or federal courts located in Cook County, Illinois.

19. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website at least 30 days before taking effect. Continued use of our services after the effective date of any changes constitutes acceptance of the modified Terms.

20. Contact Information

For any questions, concerns, or notices regarding these Terms and Conditions, please contact us:

• Smart Health Treat
• Address: 27 W 142nd St, Harvey, Illinois 60426, USA
• Phone: (601) 684-8619
• Email: info@smarthealthtreat.com

Legal notices should be sent by certified mail to the address above with the subject line "Legal Notice."